Everyday Office Jargon · Associate level

"Customer-centric"

"Customer-centric" means organizing a business or process around making the customer's experience as positive as possible.

Say this instead: focused on customers

How "Customer-centric" shows up at work

A value statement that shows up in company mission slides and job descriptions. The gap between calling yourself customer-centric and actually being it is wide enough to park a roadmap in.

Buzzword

Everything we build should reflect a customer-centric approach from the start.

Plain English

Everything we build should be designed around what actually helps our customers from the start.

Corporate Rank: Associate · Category: Everyday Office Jargon

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