Sales Jargon · Associate level

"Upsell"

"Upsell" means to persuade an existing customer to buy a more expensive version or additional products beyond what they originally purchased.

Say this instead: sell more

How "Upsell" shows up at work

Standard sales vocabulary that customers have quietly learned to dread. Shows up in account review calls, renewal conversations, and any email that begins with "We wanted to share some exciting new options."

Buzzword

The renewal call is a good opportunity to upsell the premium tier.

Plain English

The renewal call is a good opportunity to sell more to this customer.

Corporate Rank: Associate · Category: Sales Jargon

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